We cannot take full credit for the ILD system as it has been designed by people just like you. Our early years and primary educators across the U.K. and worldwide. Everything you require to fast track child development observation, assessment, tracking and reporting has been included for you. This of course includes our 1st class levels of free support through user guides, Live Chat, telephone and email.
User Guides
Our educators have also included a fully comprehensive range of user guides to assist with every function included in your ILD system. These are quickly accessed on every ILD screen or in the full library on your ILD homepage menu.
Live Chat through your INM system
If you are extremely busy and require assistance after checking your user guide, simply contact our support team through Live Chat within your ILD system. This is visible on every ILD screen in the bottom right corner.
By e-mail
Many of our educators prefer to use email when contacting us with new development ideas, education changes or just to ask a few questions. These are always given top priority by our support team and they respond within 24 hours.
Send your enquiry to support@interactivelearningdiary.co.uk
Please make sure you include:
- Your name
- School/Nursery name
- A full description of the information or assistance you require
- A telephone contact number
- Screenshots if required
By phone
Available Monday – Friday, 9.00am – 5.00pm GMT. If you prefer to make a quick call for advice, information or assistance just contact our team on 0345 224 1172. We are always available to discuss your requirements and to assist in any way we can.